Shipping policy

Shipping destinations and costs

Available delivery destinations and any shipping charges are displayed at checkout before you pay. The shipping estimate below applies to United States orders.

Order processing

Orders are typically processed within 1–3 business days before dispatch. During busy periods, processing may take up to 5 business days. Business days exclude weekends and public holidays. Processing is separate from shipping time.

Estimated US shipping time

Our fulfillment partner currently lists an average shipping time of approximately 8 days to the United States after dispatch. This is an average, not a guaranteed delivery date. Please allow additional time for order processing. The supplier does not specify whether this shipping average refers to business or calendar days.

Stock availability, carrier delays, holidays and customs processing, where applicable, can affect delivery. If we become aware of a significant delay affecting your order, we will contact you with an update and available options.

Tracking your order

When tracking information becomes available, we will share it by email. Tracking may take time to update after dispatch.

Delivery address changes

Please check your delivery address carefully before placing your order. If you notice an error, email us as soon as possible with your order number and the correct details. We will try to help, but changes may not be possible once an order is being processed or has shipped.

Delayed, missing or damaged orders

If your order is delayed, tracking shows delivery but you have not received it, or an item arrives damaged or incorrect, email marckyether@gmail.com with your order number and details. Include photos of damage or incorrect items where possible. We will investigate and help resolve the issue. For return and refund information, please see our Return and Refund Policy.

Contact

For shipping questions, email marckyether@gmail.com.